Terms and conditions

Credit card payments in favor of Nordfjord Aktiv AS are collected by TREKKSOFT AG, Hauptstrasse 15, 3800 Matten, Switzerland ("TREKKSOFT"). TREKKSOFT will appear as NORDFJORDAKTIV on your credit card statement. The domain where you enter and process your payment is owned and operated by TREKKSOFT.

Please send an e-mail to finance@trekksoft.com for all inquiries regarding your credit card payments and chargebacks.

Terms and conditions

You must understand and accept the following terms and conditions before you buy a trip or rent gear from Nordfjord Aktiv.

General

Nordfjord Aktiv hosts trips and activities and rent out equipment for activities that seek to give our guests experiences in nature. Our company is governed by The Norwegian Act: Lov om kontroll med produkter og forbrukertjenester (produktkontrolloven) av 11. juni 1976 and its regulations.

The fact that you’re on a trip in a natural environment, gives both the trip host and the participant different responsibilities. Different types of terrain give different challenges. Changing weather and conditions demands flexibility from both host and participant and can lead to changes from the scheduled program. If we have time and possibility, we’ll tell you about these changes before departure. We will in any case try to find alternative experiences as close to the planned experiences as possible, and to the same price. Changes or cancellations due to conditions Nordfjord Aktiv can’t control, will not give the right to refunds.

The information provided in this document will together with the description of the bought product, be the contract between buyer and seller.

We are using skilled guides on our trips, but as always when travelling in the nature, there will be a risk of accidents and injuries. As our customer, you must understand and accept these risks, and follow guidelines from our guides to minimize this risk.

 

Participant responsibility

Nordfjord Aktiv’s responsibility

Orders, payment, cancellation, complaints and refunds

Privacy

Extras for bike rental

When renting a bike from Nordfjord Aktiv, you have to read and accept NOTS’s «mountainbiking code»

  1. Be respectful and nice to hikers and other people
  2. You always have to yield for hikers
  3. Limit your speed so you’re not dangerous or to disturbance to others. Especially on paths or roads that look inviting to high speed biking, or where it’s hard to get an overview.
  4. Slow down to walking speed in good time before you pass others on narrow paths.
  5. Don’t make new tracks. If you don’t have the skills to pass an obstacle on your bike, stand off your bike
  6. Avoid biking on especially vulnerable paths after rain periods
  7. Don’t make the path wider by avoiding puddles or obstacles.
  8. Carry your bike through marshland to avoid new tracks.
  9. Don’t block your back wheel on steep slopes.
  10. If two bikers meet in a hill, the one going down has to yield.

Extras for kayak rental